Frequently Asked Questions

Starcepta is a review management platform that automatically routes happy customers to leave Google reviews and captures private feedback from unhappy ones. Our One-Tap Review feature makes it so easy that customers can leave a 5-star review in about 3 seconds.

When a customer interacts with your business, Starcepta sends them a brief SMS asking to rate their experience 1-5. Ratings of 4-5 get routed to leave a Google review with pre-written templates. Ratings of 1-3 get routed to private feedback so you can resolve issues before they become public.

One-Tap Review is our signature feature. Instead of sending customers to a blank Google review form, we show them 3-4 pre-written review templates. They tap one button — the text copies to their clipboard and Google Reviews opens automatically. Paste, submit, done. About 3 seconds.

70% of people who intend to leave a review never finish because they don't know what to write. Our templates eliminate that friction. Customers pick the template that matches their experience, and we handle the rest.

Starcepta integrates with Square POS for automatic post-transaction review requests. We also support manual triggers via API and SMS-based outreach for any business type.

After a transaction, your customer receives a friendly SMS asking to rate their experience. The entire flow happens via text message — no apps to download, no accounts to create.

Negative ratings (1-3 stars) are routed to a private feedback form instead of a public review site. You get notified immediately so you can reach out and resolve the issue. This protects your online reputation while giving you valuable feedback.

Go to Settings → Integrations → Connect Square. You'll be redirected to Square's authorization page. Once approved, Starcepta automatically triggers review requests after transactions.

Businesses with 50+ Google reviews see 266% more leads than those with fewer than 10. Each additional star on Google can increase revenue by 5-9%. For a typical insurance agency, even 10 new reviews per month can mean thousands in additional annual revenue.

Most businesses see a 3-5x increase in monthly reviews within the first 30 days. Our One-Tap Review feature converts at roughly 40% — compared to industry average of 5-10% for traditional review requests.

Yes. We use bank-level encryption for all data. Customer phone numbers are only used for the review request flow and are never shared or sold. We're TCPA compliant for all SMS communications.

Podium is an enterprise platform starting at $399/month. Starcepta offers the same core review generation features at a fraction of the cost, plus our unique One-Tap Review templates that no competitor offers.

Yes. You get 4 default templates covering common positive themes. In Settings → Review Templates, you can edit existing templates or create custom ones. You can also track which templates get used most.

Your dashboard shows: total reviews collected, average rating trend, template usage stats, feedback sentiment analysis, review velocity (reviews per week), and comparison to your historical performance.

Sign up free, connect your Square POS (or use manual triggers), and customize your review templates. Your first review request can go out in under 5 minutes.